Frequently Asked Questions

General
Ordering
Pricing
Scanning
Technical
System Requirements
Privacy

GENERAL QUESTIONS

What does the YESVIDEO process do?

YESVIDEO technology automatically converts videotape to DVD-R.

Not only does YesVideo technology convert the tape to digital format, but it also adds 54 convenient on-screen chapter menus, allowing you to move from scene to scene using your DVD remote control or your PC's mouse. Simply move the cursor to the scene you want to view and select it.

Why convert from tape to DVD?

Tapes deteriorate over both time, use and environment.
DVDs and CDs can be conveniently viewed on your notebook or desktop computer, with suitable player, or your TV with a DVD player.
DVDs have index or chapter points that enable you to select marked points directly, without fast forward or rewinding.
DVDs can have perfect copies that are easily backed up, and although can be scratched, unlike tape, it will not tangle, jam or fall apart.

How long do tapes survive

A standard VHS tape will give about 50 good quality viewings. Each time the tape is run through the player, is sufferers greater damage, ie incremental damage, as some of the magnetic coating wears.
A video tape is magnetic, and the magnetism is effected by leakage, transference between the tape windings, exterior electrical and magnetic forces, including the earths magnetism. It says a great deal for tape technology that tapes last as long as they do.
Video tapes gradually turn brittle and break, with VHS expected to start serious deterioration at about 15 years.

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ORDERING

Where can I go to place an order?

We have participating retailers throughout Australia and New Zealand. Use our Store Locator to find a store near you, or contact us directly: YesVideo, 66 Berry Street, North Sydney, NSW 2060 Australia, Phone +61 2 9959 3472, Fax +61 2 9922 4801.
Obtain an order form from this site.

How long does processing take?

Once Yes Video Pty Ltd receives your tape, your order is usually processed within 2 to 5 business days. Including shipping and handling, the whole turnaround time is usually about 2 weeks. Extra services such as film, slides, negatives and photos to DVD can add up to 2 weeks to the delivery time.

How long can my video tapes be?

YESVIDEO technology automatically converts up to 2 hours of videotape, and if you require a tape of more than 2 hours to be converted, you will be charged for the extra time as another master tape, and will be supplied with an additional disc and packaging, with another 54 chapter points.

If we are not told at the time the order is placed that your tape is longer than two hours, and that you wish to pay for an extra disc, we will only copy the first 2 hours to disc, ignoring the rest of the tape.

How many tapes can fit onto one DVD?

YESVIDEO technology allows you to convert one or two tapes with a total of 2 hours to YesDVD. The process automatically creates 27 chapter points from each tape. This is a new feature from YESVIDEO and means that you can transfer two one hour Mini-DV tapes to DVD. The TOTAL maximum time from both tapes cannot exceed two hours.

Do I get my original videotapes back?

Absolutely! When processing is complete, your videotapes are returned to you with your completed order.

I'm worried about losing my videotapes.

We're very sensitive about handling our customers' videotaped memories. In order to make sure each videotape is as secure as it can be, we track each one by a unique identification number and all videotapes are kept in a securely in our facility throughout the entire processing cycle.

What happens if my original tape is faulty.

We will visually check every tape for dirt, dust, signs of damage and wear. If we see that the tape is not in good clean condition, we will return the tape to you, as we cannot run suspect tapes through our system.
As part of the YesVideo production service every disc is checked that every scene starts to play. If any faults are found with the disc, we will attempt to make another disc from your video, and if this is still unsuccessful your tape will be returned and no charge made for processing.

Do we edit the movie?

YesVideo themselves do not offer any editing services, or transfer from certain formats. However we work with several professional developers who offer these services, at additional cost, which may be considerable. A YesVideo DVD includes Digital Scrapboook™ editing software that allows you to change the sequence of scenes, save scenes compressed for emailing or for publishing such as on YouTube.

Will my new DVD play in my home DVD player or computer DVD-Rom drive?

YesDVD will play on approximately 99.9% of the DVD players in distribution. Because of differing DVD formats, a few players will not read a YesDVD. YesDVDs are stored on recordable discs, DVD-R, so if your player reads DVD-R it is likely it will read YesDVD. As a rule of thumb, newer DVD players are more likely to read DVD-R than players made before 2000.

YesDVD discs are designed for playback on both standalone DVD players and on Computers running Windows 2000 or Windows XP with a DVD drive and DVD playback software.

A Macintosh computer running System X can be used to playback a YesDVD, but Digital Scrapbook™ will not run on a Macintosh.

What's your return policy if I do not like my DVD or it does not work in my player?

Yes Video visually tests every one of the 54 chapters on every DVD or CD we create, as part of our standard quality assurance system by one of our staff. We will replace your DVD if it is found to be defective upon viewing, without question. However if the original tape is in a bad condition, or the images are unclear, we cannot improve on the original.

When will Yes Video start offering the service in Australia?

YesVideo Pty Ltd has been operating from early May 2003 from its North Sydney location.

What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express, secure internet payment, money orders and personal cheques.

Will you process copyrighted materials?

Videotapes of copy-write protected materials may not be submitted for conversion to YesDVD without the permission of the copyright owner. For example under copyright laws, we cannot process commercial videos, videotaped copies of TV shows, and wedding videos created by a professional photographer without the videographers written permission. If you have any questions about the ownership of the material on your videotape, please call +61 2 9959 3472.

Will you process illegal or obscene materials?

We will not knowingly process any videotape that contains illegal or obscene content. If we discover such a tape, YesVideo reserves the right to refuse service for that particular order. You may still been liable for transport and handling costs.

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PRICING

What is the cost of converting a tape to a YESVIDEO?

The costs of converting up to two hours of a video tape to YesDVD is $59.95. This price includes Australian GST, converting the video, adding your title to the video, making 54 chapter points, printing the disc, printing a cover showing each of the chapters and DVD case. This is our recommended retail price. Prices may vary from store to store.

Can I have both YesDVD and YesCD?

YesCD has been discontinued. We now transfer only to YesDVD.

Can I have extra copies of YesDVD?

Extra copies including personally printed disc, case and label of each chapter will cost $19.95 each (RRP) if ordered at the same time as the master is created. 

What is the cost if I want extra copies at a later stage?

The minimum cost for extra copies is $19.95 (RRP) when you return a copy to us for duplication.
 

Say I want dozens or 100s of copies for distribution to my friends or clients?

YesVideo will quote you directly on multiple copies.

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SCANNING SERVICES

Slide Scanning specifications

Delivery time is 2 - 3 weeks after receipt by YesVideo.
Very dirty or mouldy slides cannot be cleaned.
The maximum number of scans per DVD is usually 1,000.
Each scan will appear for 8 seconds when running the finished DVD, with previously selectable background music. The DVD will play in most DVD players and DVD capable computers.
The sequence cannot be edited, but the viewer will be able to start the show from any of 54 chapter points.

Slide Scanning prices

The suggested retail cost is $1.50 per scan for 35mm slides, 35mm colour or black and white negatives and photos or prints up to A4 size.

Slide and Film Scanning specifications and pre-scanning preparation

YesVideo will scan 35mm mounted slides, 35mm 'single' negatives in slide mounts, ALL frames on supplied 35mm filmstrips, no single cut frames, with a minimum of 4 frames per strip, and ALL frames on supplied 35mm rolls (A "roll" comprises of 12 frames or more).
Film is scanned in the slide order or roll number / frame number supplied but YesVideo cannot be responsible for loosely packed slides losing their correct sequencing.
YesVideo will scan all film 'right reading' emulsion down and 'right way up' but can not be responsible for wrong orientation of abstract images. Abstract images supplied as slides can be marked with the notation; 'Up' or 'Top' on the mount to provide correct orientation.
Frames on filmstrip or roll cannot be marked for 'right way up' orientation but they can cut out and supplied in notated slides mounts if preferred.

Slides are scanned at a resolution of 2608x1776 pixels, high quality, low compression, 24 bit RGB JPEG, suitable for screen viewing, printing up to A4, and emailing, giving a file size of about 700 kB.
Files on the finished DVD will be numbered in a folder.

Print and Photo scanning specifications and pre-scanning preparation

YesVideo will digitise loose prints and 'Shoeboxes' of prints from postage stamp size up to A4 for $1.50¢ each (RRP) including GST.
Loose prints and 'Shoeboxes' of prints will be sorted and scanned 'In-order-of-size' from postage stamp up to A4 only. Please stack a 'pyramid' of prints starting with big prints at the base working up to small.
Prints in albums will be digitised from first page to last with each print digitised in-situ from top left to bottom right, in correct orientation, as straight as possible. Any print borders will be included.
Album covers can be digitised as a 'Title Frame' and any hand written captions under, above or alongside the picture can be included in the frame if requested. Please mark orders, 'Include Front Cover' and/or 'Include Captions'.

Scanning Technical Information

The file format will be 24bit 'Generic' RGB, JPG level 7, Non Optimised, Non Progressive with no embedded ICC Profile.
Files on the finished DVD will be numbered in a folder.

All images supplied will be 2608x1776 Pixels 300 dpi, high quality, low compression 24bit RGB JPEG suitable for screen viewing, printing up to A4 and emailing, giving a file size per slide of about 700K.

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TECHNICAL QUESTIONS

What formats do you accept for the YesVideo processing?

We can process VHS, VHS-C, SVHS, Video-8, Hi-8, Digital 8, and Mini-DV tapes, in both PAL and NTSC format, and we can convert PAL Betamax tapes to DVD, in both PAL and NTSC format.

Can you transfer old movie film (8mm, Super 8, 16mm) onto YesDVD?

YesVideo Pty Ltd can transfer formats such as 8mm and 16mm movie film to digital videotape or to DVD. The cost for converting film is $20 setup, plus $0.22c per foot for converting 8mm and super8 film, plus the cost of the DVD at $59.95. (Recommended retail prices only. Prices may vary from store to store.)

Can you process videotape in PAL and NTSC format?

Yes. If you require you DVD to be NTSC to be sent to the USA, just ask. There is no extra cost, but it could a few days longer. Most Australian DVD players will play NTSC DVDs, providing you have a NTSC compatable TV. Your YesDVD will play equally as well on most DVD players and computers, as most have the facility to play the video correctly on your screen, irrespective of the original format. 

What is the difference between PAL and NTSC

Short for Phase Alternating Line, the dominant television standard in Europe, parts of Asia and Australia and New Zealand. The United States uses a different standard, NTSC, (National Television System Committee, which devised the NTSC television broadcast system in 1953). Whereas NTSC delivers 525 lines of resolution at 60 half-frames per second, PAL delivers 625 lines at 50 half-frames per second.

Can I request a higher quality video capture?

YesVideo is an automated system that captures 2 hours of video at an average of 4 mps, (Megabits Per Second), 1 1/2 hours at 6 mps, and 1 hour at 8 mps, all at a Variable Bit Rate. So if your video is less than 2 hours, you can have a higher capture rate, on request.

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System Requirements

SYSTEM REQUIREMENTS FOR YesDVD

What equipment do I need to run YesDVD on a TV?

For TV viewing, YesDVD works with most stand-alone DVD players, 99.8% in Australia.

Which DVD Players will work with the YesDVD?

YesDVD will play on approximately 99.8% of the DVD players in distribution. Because of differing DVD formats, a few players will not read a YesDVD. YesDVDs are stored on recordable discs, DVD-R, so if your player reads DVD-R it is likely it will read YesDVD. As a rule of thumb, newer DVD players are more likely to read DVD-R than players made before 2000.

What equipment do I need to run YesDVD on a Computer?

For computer viewing, YesDVD requires a Pentium II PC, 266MHz or higher, Windows 98/Me/NT/2000/XP, DVD-ROM drive, 64MB RAM, DVD Playback software, 16-bit color: 800x600 or a Macintosh running OS 9.0.4 or higher, with a generation-3 DVD-ROM* drive, 64MB RAM, DVD playback software.

*Generation-3 DVD-ROM: All Power Macintosh G3 (Blue and White) and PowerBook G3 Series (Bronze keyboard) DVD configurations come with a generation-3 DVD-Rom drive. Earlier models have a generation-2 drive, which cannot read DVD-R.

Macintosh computers can be used for playing a YesDVD, but Digital Scrapbook™ will not run on Macintosh computers. Digital Scrapbook™ is suitable only for computers running Windows 2000 and Windows XP.

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PRIVACY

Will you process copyrighted materials?

Videotapes of copyright protected materials may not be submitted for conversion to YesDVD without the permission of the copyright owner. For example under copyright laws, we cannot process commercial videos, videotaped copies of TV shows, and wedding videos created by a professional photographer without the videographers written permission. If you have any questions about the ownership of the material on your videotape, please call Australia 02 9959 3472.

Will you process illegal or obscene materials?

We will not knowingly process any videotape that contains illegal or obscene content. If we discover such a tape, YesVideo reserves the right to refuse service for that particular order. You may still been liable for transport and handling costs.

I'm concerned about the privacy of my videotape.

Only authorized personnel directly involved in the processing cycle will have access to the contents of your videotape. We will not distribute any reproductions, images or scenes from your video without your permission.

PRIVACY

We at YesVideo respect your right to privacy and have a firm commitment to safeguarding our customers' personal information. YesVideo will not rent, sell, or share any information regarding any individual customer (such as name, address, e-mail address or credit cards numbers) to any third party other than under the terms outlined in this privacy statement.

YesVideo collects information from you at several different points on our website. By using our services, you consent to the collection and use of information as described below. If we decide to change our privacy practices, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

YesVideo may disclose information it has collected from any member of the YesVideo Site ("Member") and/or content any Member has made available on the YesVideo Site when it believes in good faith that the law or legal process requires it, or when it is necessary to do so to protect the rights or property of YesVideo or others.

Third Party Service Providers

We may share your personally identifiable information with those companies that assist us in providing our service to you. Following are some examples of our use of third party service providers: We may share personally identifiable information with third parties that assist us with the administration of our newsletters or contests or that help us understand the results of particular surveys we may perform. We may also engage third parties to assist us by tracking the number of visitors to the YesVideo site that have "clicked-through" from specified promotions on third party Web sites and those visitors' activities on the YesVideo Site. We may also choose to offer certain third party products through the YesVideo Site and may disclose certain portions of your personally identifiable information (not including credit card information) to allow those vendors to fulfill your product order.

Cookies

YesVideo's cookies do not contain any personal information about you. They contain a unique identifier that only we can match up with your personal information, which allows you to use member-related features on our site. Our cookies expire when you log off our site, or after 30 minutes of inactivity on our site.

IP Address

We analyze IP addresses in the aggregate for system administration purposes and to gather broad demographic information. We do not link IP addresses to your computer's User ID. If you entered the YesVideo Site by clicking a link or promotion on another Web site (including a YesVideo co-branded portion of another Web site), we will store the ID of that affiliate site in our database along with your computer's User ID. We do this to ensure that the affiliate site receives proper credit for any subsequent order you might place. We may also use this information in conjunction with your activities on our site to help us identify what offers and services may be of interest to you.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links

This web site may contain links to other sites. Please be aware that we, YesVideo, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security

This website takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected.

When our registration/order form asks you to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

If you have any questions about the security at our website, you can send an email to yvsupport@yesvideo.com.au

Correction/Updating Personal Information:

If your personally identifiable information changes (such as your postcode) we will endeavor to provide a way to correct or update or your personal data provided to us. This can usually be done at the user profile page or by e-mailing our Customer Support.

Choice/Opt-out

You are given the opportunity to 'opt-in' of having your information used for purposes not directly related to at the point where we ask for the information. For example, our order form has an 'opt-in' mechanism so users who buy products or services from us, and want to receive marketing materials, surveys or other e-mail communication, can include their e-mail address in our lists.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by either changing their user profile or replying to unsubscribe in the subject line in the email or email us at yvsupport@yesvideo.com.au

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post a notification of that change on this page. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

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