YesVideo VHS Tape to DVD service

02 9959 3472

YesVideo VHS Tape to DVD service

YesVideo Frequently Asked Questions

System Requirements
Privacy and Terms


Can I make a copy of commercial music CDs, audio cassettes or DVDs for my own use on a different media like USB?

The Australian Copyright Act 1968 allows the copying of non-infinging works, works that have been legimitely obtained. See more detailed notes at

Why YesVideo charges $22 when converting for USB or hard drive?

The YesVideo transfer from video & audio tape or film process creates an MPEG2 digital file suitable for burning to a DVD.
To make the video easy to use directly on the USB or to be copied into a computer, YesVideo again converts this file to MP4 format.
The MP4 format retains the YesVideo 54 chapter points in the video, but only the DVD shows the menus when starting the video.

This conversion to MP4 takes time and is covered in the $22 charge, which will also cover the cost of transferring your files and supply of a quality freshly formatted YesVideo USB of at least 16 GB or other media if needed. If your data is too large for USB you may have to supply a external hard drive or YesVideo Australia can supply one at cost.

When converting your audio cassettes or music CDs these are converted to MP3 at 192 Mb or higher if required, but on request can be AAC or MP4 audio.

Additionally YesVideo will not use client supplied USBs as YesVideo are extremely reluctant to insert a customer's USB or hard drive into any computers on our system due to the risk of transferring a virus from the USB or drive, despite scanning with anti-virus software.

There has also been an occasion where a client supplied their own USB without telling us that he had data on the USB and when we reformatted the USB to make space for the new files he lost his data.

Not only does YesVideo technology convert the tape and film to DVD format, but it also adds 54 convenient on-screen chapter menus, allowing you to move from scene to scene using your DVD remote control or when the DVD is in a computer DVD player using your PC's mouse. Simply move the cursor to the scene you want to view and select it.

What does the YesVideo process do?

YesVideo technology automatically converts videotape and family movie films to DVD-R or for USB.

Not only does YesVideo technology convert the tape and film to digital format, but it also adds 54 convenient on-screen chapter menus, allowing you to move from scene to scene using your DVD remote control or when the DVD is in a computer DVD player using your PC's mouse. Simply move the cursor to the scene you want to view and select it.

What can be done for wet or flood damaged tapes?

YesVideo does not usually offer a water damaged tape recovery service.

For information on what you should do to recover flood affected tapes see

Why convert from tape to DVD or USB?

Tapes deteriorate over both time, use and environment. As these tapes age, they grow mould, which both weakens the tape so that it snaps repeatedly when played and also makes the images indistinct.
DVDs and USBs can be conveniently viewed on your notebook or desktop computer, with suitable player, or your TV with a DVD player.
DVDs have index or chapter points that enable you to select marked points directly, without fast forward or rewinding.
You can easily make perfect duplicate DVDs for back-up, and although DVDs can be scratched they can usually be recovered, unlike tape, DVDs will not tangle, jam or fall apart.

DVDs are more likely to survive a disaster such as flood or storm damage.


How long do video tapes survive

A standard VHS tape will give about 50 good quality viewings. Each time the tape is run through the player, is sufferers greater damage, i.e. incremental damage, as some of the magnetic coating wears.
A video tape is magnetic, and the magnetism is affected by leakage, transference between the tape windings, exterior electrical and magnetic forces, including the earth's magnetism. It says a great deal for tape technology that tapes last as long as they do.
Video tapes gradually turn brittle and break, with VHS expected to start serious deterioration at about 15 years.
Video tape over time will be attacked by mould which will cause the tape stick and then break when played, as well as cause the quality loss.
Broken tapes can usually be repaired, but at extra cost.

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Where can I go to place an order?

We have participating retailers throughout Australia. Use our Store Locator to find a store near you, or contact us directly: YesVideo Australia, Suite 7, Level 1, 108 Bronte Road, Bondi Junction, NSW 2022, Australia, Phone +61 2 9959 3472, Fax +61 2 9922 4801.
Obtain an order form from this site.

How long does processing take?

Once Yes Video Australia receives your tape or other digital media, your order is usually processed within 4 to 15 business days. Including shipping and handling of media from one of our other stores, the whole turnaround time is usually about 2 weeks, but can take longer when we are very busy. Extra services such as film to DVD or USB can add up to 2 weeks to the delivery time.

How long can my video tapes be?

YesVideo technology automatically converts up to 2 hours of videotape to DVD, and if you require a tape of more than 2 hours to be converted, you will be charged for the extra time as another master tape, and will be supplied with an additional DVD and packaging, with another 54 chapter points.

If we are not told at the time the order is placed that your tape is longer than two hours, and that you wish to pay for an extra disc, we will only copy the first 2 hours to disc, ignoring the rest of the tape.

How many tapes can fit onto one DVD?

YesVideo technology allows you to convert one or two tapes with a total of 2 hours to YesVideo. The process automatically creates 27 chapter points from each tape. This is a feature from YesVideo and means that you can transfer two one hour Mini-DV tapes to DVD. The TOTAL maximum time from both tapes cannot exceed two hours.

Do I get my original videotapes back?

Absolutely! When processing is complete, your videotapes are returned to you with your completed order.

I'm worried about losing my videotapes.

We're very sensitive about handling our customers' videotaped memories. In order to make sure each videotape is as secure as it can be, we track each one by a unique identification number and all videotapes are kept securely in our facility throughout the entire processing cycle.

What happens if my original tape is faulty.

We will visually check every tape for dirt, dust, signs of damage and wear. If we see that the tape is not in good clean condition, we will return the tape to you, as we cannot run suspect tapes through our system.
As part of the YesVideo production service every disc is checked. If any faults are found with the disc, we will attempt to make another disc from your video, and if this is still unsuccessful your tape will be returned and no charge made for processing.

Do we edit the movie?

YesVideo themselves do not offer any editing services. However we work with several professional developers who offer these services, at additional cost, which may be considerable. A YesVideo DVD includes Digital Scrapbook™ editing software that allows you to change the sequence of scenes, save scenes compressed for emailing or for publishing such as on YouTube. Digital Scrapbook™ works with Windows XP, and does not work with Vista or any later Windows software such as Windows 7 to 11.

Will my new DVD play in my home DVD player or computer DVD-ROM drive?

YesVideo will play on approximately 99.9% of the DVD players in distribution. Because of differing DVD formats, a few very very old and badly worn players will not read a YesVideo. YesVideo's are stored on recordable discs, DVD-R, so if your player reads DVD-R it is likely it will read YesVideo. As a rule of thumb, newer DVD players are more likely to read DVD-R than players made before 2000.

YesVideo discs are designed for playback on both standalone DVD players and on Computers running Windows latest version of Windows with a DVD drive and DVD playback software.

A Macintosh computer running System X can be used to playback a YesVideo, but Digital Scrapbook™ will not run on a Macintosh.  

Digital Scrapbook™ works with XP, but does not work with Vista or any later Windows software such as Windows 7, 8 or 10.

What's your return policy if I do not like my DVD or it does not work in my player?

Yes Video visually tests every DVD or CD we create, as part of our standard quality assurance system by one of our staff. We will replace your DVD if it is found to be defective upon viewing, without question. However if the original tape is in a bad condition, or the images are unclear, we cannot improve on the original.

When did Yes Video start offering the service in Australia?

YesVideo Australia has been operating from early 2003 from North Sydney and now Bondi Junction.

What forms of payment do you accept?

We accept Visa and MasterCard without any surcharges, cash, secure internet payment, money orders and personal cheque.

Will you process copyrighted materials?

YesVideo will transfer copyright material that is no longer available commercially as well as works that can be copied as described in the Copyright Act 1968 under YesVideo Australia's Terms and Conditions.

If you have any questions about the ownership of the material on your videotape, please call +61 2 9959 3472.


Will you process illegal or obscene materials?

We will not knowingly process any videotape that contains illegal or obscene content. If we discover such a tape, YesVideo reserves the right to refuse service for that particular order. You may still be liable for transport and handling costs.

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What is the cost of converting a tape to a YesVideo?

The costs of converting up to two hours of a video tape to YesVideo is $59.95. This price includes Australian GST, converting the video, adding your title to the video, making 54 chapter points, printing the disc, printing a cover showing each of the chapters and DVD case. This is our recommended retail price. Prices may vary from store to store, and our Bondi Junction office is offering WINTER 2022 SPECIAL PRICING.

Can I have both YesDVD and YesCD?

YesCD has been discontinued. We now transfer only to YesDVD or USB.

Can I have extra copies of YesVideo?

Extra copies including personally printed disc, case and label of each chapter will cost $19.95 each (RRP) if ordered at the same time as the master is created. 

What is the cost if I want extra copies at a later stage?

The minimum cost for extra copies is $19.95 (RRP) when you return a copy to us for duplication, plus shipping.

Say I want dozens or 100s of copies for distribution to my friends or clients?

YesVideo will quote you directly on multiple copies.



What formats do you accept for the YesVideo processing?

We can process VHS, VHS-C, SVHS, Video-8, Hi-8, Digital 8, and Mini-DV tapes, in both PAL and NTSC format, and we can convert PAL Betamax tapes to DVD, in both PAL and NTSC format.

Can you transfer old movie film (8mm, Super 8, 16mm) onto YesVideo?

YesVideo Australia can transfer formats such as 8mm and 16mm movie film to digital videotape or to DVD. The cost for converting film is $79.95 setup, plus $0.30c per foot for converting 8mm and Super8 film. (Recommended retail prices only. Prices may vary from store to store.)


Can you process videotape in PAL and NTSC format?

Yes. If you require your DVD to be in NTSC to be sent to the USA, just ask. There is no extra cost, but it could be a few days longer. Most Australian DVD players will play NTSC DVDs, providing you have a NTSC compatible TV. Your YesVideo will play equally as well on most DVD players and computers, as most have the facility to play the video correctly on your screen, irrespective of the original format. 

What is the difference between PAL and NTSC

Short for Phase Alternating Line, the dominant television standard in Europe, parts of Asia and Australia and New Zealand. The United States uses a different standard, NTSC, (National Television System Committee, which devised the NTSC television broadcast system in 1953). Whereas NTSC delivers 525 lines of resolution at 60 half-frames per second, PAL delivers 625 lines at 50 half-frames per second.


Can I request a higher quality video capture?

YesVideo is an automated system that captures 2 hours of video at an average of 4 mps, (Megabits Per Second), 1 1/2 hours at 6 mps, and 1 hour at 8 mps, all at a Variable Bit Rate. So if your video is less than 2 hours, you can have a higher capture rate, on request.

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System Requirements


What equipment do I need to run YesVideo on a TV?

For TV viewing, YesVideo works with most stand-alone DVD players.


Which DVD Players will work with the YesVideo?

YesVideo will play on approximately 99.9% of the DVD players in distribution. Because of differing DVD formats, a few very old players will not read a YesVideo. YesVideos are stored on recordable discs, DVD-R, so if your player reads DVD-R it is likely it will read YesVideo. As a rule of thumb, newer DVD players are more likely to read DVD-R than players made before 2000.


What equipment do I need to run YesVideo on a Computer?

For computer viewing, YesVideo requires a Pentium II PC, 266MHz or higher, Windows 98/Me/NT/2000/XP/7/8, DVD-ROM drive, 64MB RAM, DVD Playback software, 16-bit color: 800x600 or a Macintosh running OS 9.0.4 or higher, with a generation-3 DVD-ROM* drive, 64MB RAM, DVD playback software.

*Generation-3 DVD-ROM: All Power Macintosh G3 (Blue and White) and PowerBook G3 Series (Bronze keyboard) DVD configurations come with a generation-3 DVD-Rom drive. Earlier models have a generation-2 drive, which cannot read DVD-R.

Macintosh computers can be used for playing a YesVideo, but Digital Scrapbook™ will not run on Macintosh computers. Digital Scrapbook™ is suitable only for computers running old Windows operating systems.


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Will you process copyrighted materials?

Videotapes of copyright protected materials may not be transferred unless they are no longer commercially available. If you have any questions about the ownership of the material on your videotape, please call Australia 02 9959 3472.



I'm concerned about the privacy of my videotape.

Only authorized personnel directly involved in the processing cycle will have access to the contents of your videotape. We will not distribute any reproductions, images or scenes from your video without your permission.



We at YesVideo respect your right to privacy and have a firm commitment to safeguarding our customers' personal information. YesVideo will not rent, sell, or share any information regarding any individual customer (such as name, address, e-mail address or credit cards numbers) to any third party other than under the terms outlined in this privacy statement.

YesVideo collects information from you at several different points on our website. By using our services, you consent to the collection and use of information as described below. If we decide to change our privacy practices, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

YesVideo may disclose information it has collected from any member of the YesVideo Site ("Member") and/or content any Member has made available on the YesVideo Site when it believes in good faith that the law or legal process requires it, or when it is necessary to do so to protect the rights or property of YesVideo or others.

Third Party Service Providers

We may share your personally identifiable information with those companies that assist us in providing our service to you. Following are some examples of our use of third party service providers: We may share personally identifiable information with third parties that assist us with the administration of our newsletters or contests or that help us understand the results of particular surveys we may perform. We may also engage third parties to assist us by tracking the number of visitors to the YesVideo site that have "clicked-through" from specified promotions on third party Web sites and those visitors' activities on the YesVideo Site. We may also choose to offer certain third party products through the YesVideo Site and may disclose certain portions of your personally identifiable information (not including credit card information) to allow those vendors to fulfill your product order.


YesVideo's cookies do not contain any personal information about you. They contain a unique identifier that only we can match up with your personal information, which allows you to use member-related features on our site. Our cookies expire when you log off our site, or after 30 minutes of inactivity on our site.

IP Address

We analyze IP addresses in the aggregate for system administration purposes and to gather broad demographic information. We do not link IP addresses to your computer's User ID. If you entered the YesVideo Site by clicking a link or promotion on another Web site (including a YesVideo co-branded portion of another Web site), we will store the ID of that affiliate site in our database along with your computer's User ID. We do this to ensure that the affiliate site receives proper credit for any subsequent order you might place. We may also use this information in conjunction with your activities on our site to help us identify what offers and services may be of interest to you.


We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.


This web site may contain links to other sites. Please be aware that we, YesVideo, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


This website takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected.

When our registration/order form asks you to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

If you have any questions about the security at our website, you can send an email to

Correction/Updating Personal Information:

If your personally identifiable information changes (such as your postcode) we will endeavor to provide a way to correct or update or your personal data provided to us. This can usually be done at the user profile page or by e-mailing our Customer Support.


You are given the opportunity to 'opt-in' of having your information used for purposes not directly related to at the point where we ask for the information. For example, our order form has an 'opt-in' mechanism so users who buy products or services from us, and want to receive marketing materials, surveys or other e-mail communication, can include their e-mail address in our lists.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by either changing their user profile or replying to unsubscribe in the subject line in the email or email us at

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post a notification of that change on this page. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Terms and Conditions

The liability of YesVideo Australia, its agents, employees, and participating stores for any losses or damages of any kind or nature to my Content is limited to the cost of replacing the tape or other material with blank material. YesVideo Australia, its agents, employees and participating stores shall not be otherwise liable for any loss or damage of any kind or nature, whether direct, incidental, consequential, or otherwise.

Clients must warrant that the Content does not injure, infringe, violate and patent, copyright, trade secret trademark or the intellectual property right of any third party, or violate any obscenity law or other applicable law.

It is a condition that when transfering a clients non-infinging works, works that have been legimitely obtained that by inserting the works into any YesVideo Australia device that can be used to cause sound recordings to be heard, YesVideo Australia transfers ownership of that device to the client at a cost of $22.00, and that on removal of the works from the device the client transfer ownership of the device to YesVideo Australia at a cost of $22.00.

Updated 2022

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